Cancellation & Refund Policy

1. Standard course refunds

You may request a refund within 7 calendar days of successful payment if:

• Less than 20% of the course's lessons have been marked completed in your account.
• No course-completion certificate has been issued for that purchase.
• The request relates to a one-time course purchase made on goxen.io.

At 20% completion or more, or after 7 days, a change-of-mind refund is ordinarily not available. Any course-specific exception must be clearly disclosed before purchase. This policy does not restrict remedies required by law.

2. Duplicate charges and undelivered access

Duplicate captured payments for the same course, incorrect charges and payment debits without usable course access are reviewed separately from the standard completion threshold. Contact us promptly with the relevant payment references so we can verify the issue and restore access or arrange an appropriate refund. We will not refuse a valid duplicate-charge claim merely because you completed lessons.

3. Cancellations and failed payments

You can cancel checkout before completing payment without a course cancellation fee. After payment, cancellation is handled as a refund request under this policy. Course purchases do not automatically renew. If a payment failed but your bank account was debited, the reversal timing depends on Razorpay and your bank; send us the transaction reference if the debit remains unresolved.

4. How to request a refund

Email admin@algonit.com from your account email address. Include:

1. Your course name.
2. The order or Razorpay payment reference.
3. Payment date and amount.
4. The reason for your request and any relevant access-error details.

Do not send card numbers, CVV, bank login details, UPI PINs, passwords or OTPs. We may ask for information needed to verify the purchase, but never for those secrets.

5. Review and refund timing

We aim to review requests within 3 business days of receiving the necessary information. If approved, we will initiate the refund through Razorpay within 5 business days. Refunds go to the original payment method; we do not redirect them to a different person's account.

After initiation, allow approximately 5–10 business days for the amount to appear, depending on the payment method and bank. Provider or bank delays can take longer. We will provide the refund reference when available.

6. Effect of a refund

Once a course payment is refunded, paid access to that course and its related learner features is withdrawn. Free courses have no purchase amount to refund. A refund does not automatically delete your account or other purchased courses.

7. Problems with the service

If we cancel a paid course before delivering the promised access, or cannot deliver a material part of what you purchased, contact us for a suitable remedy, which may include a refund. Your statutory consumer rights remain unaffected by completion thresholds, exclusions or timing estimates.